Occasionally a CONCERTS@ST MARYS patron may find that they have tickets for a Concert for a date on which they can no longer attend. The CONCERTS@ST MARYS policy is that we cannot offer refunds or credits for tickets that cannot be used on a particular date. CONCERTS@ST MARYS WILL, however, offer to swap tickets for another date of the same Annual Concert Series (not another Annual Concert Series) assuming that tickets are available on a suitable alternative date.
If a ticket holder finds themselves unable to attend a performance on the day they have booked, then they can contact the CONCERTS@ST MARYS Box Office who will be happy to try to find an alternative date when the patron is able to attend a different performance of the same Annual Concert Series.
Key points of the policy are:
CONCERTS@ST MARYS will attempt to move the seat(s) to a different night of the same Annual Concert Series (where seats are available on another night).
CONCERTS@ST MARYS will NOT be able to move seats to a different Annual Concert Series.
CONCERTS@ST MARYS will NOT be able to offer refunds.
CONCERTS@ST MARYS will NOT be able to issue credits or vouchers.
Should the ticket holder wish to offer the tickets for resale by CONCERTS@ST MARYS, then it is on the understanding that no credit or refund is made (even if the ticket is subsequently resold).
In these circumstances, the face value of the unused ticket will be marked against the sale as a “Seat Cancellation Donation”.
This will be made clear to the ticket holder by a member of the Box Office team when the ticket is released.
In very rare circumstances CONCERTS@ST MARYS may use their discretion to consider a request for a credit. In these cases, the decision will be made by the Box Office Manager or Church Treasurer.